Ipsos
Deploying Oracle HCM across 80 countries isn’t the hard part. Making it work is. See how Ipsos leveraged integration to succeed.
International Hotel Group
This customer implemented a new global HCM platform within an established network of local HR and payroll systems.
Integration would determine whether it became the trusted source of employee data, or expensive shelfware.
Programme at a Glance
A new global HCM platform was introduced to unify HR systems and create a single source of employee data for this hospitality giant.
With varied HR, payroll and ERP systems across countries and different data structures and integration requirements in each region, reliable integration was critical for adoption.
Without it, the platform risked manual workarounds and limited value, so getting integration right became paramount.
Epicenter delivered high-quality, payroll-critical integrations with validation and managed support, ensuring the platform was trusted and used globally.
29
critical interfaces (Phase 1)
20
countries active (Phase 1)
350%
Return on Investment
The Challenge
A New Global Core
A single global HCM platform was introduced to replace fragmented HR systems and unify employee data.
Fragmented Landscape
Local HR, payroll and ERP systems varied by country, vendor and process; each with different data and timing requirements.
Real Risk of Failure
Without reliable integration, the global HCM platform risked poor adoption, manual workarounds and becoming expensive shelfware.
The Solution
High quality integration, delivered at pace
Epicenter applied its integration expertise to assess and deliver the right integrations across a complex payroll landscape.
The result: a global HCM platform people could trust and use.
- Payroll‑critical integrations designed specifically for local complexity
- Automated validations and controls embedded to protect process and data quality
- Fully managed integration service, operated and maintained end‑to‑end
When integration works, global HCM delivers real value
The Results
Adoption & Trust
The HCM platform became a trusted source of employee data used consistently across regions.
Operational Efficiency
Automated validations and managed integrations reduced manual effort, errors and rework for HR and payroll teams.
Measurable Value
Integration as a service delivered clear ROI, enabling the HCM programme to scale with confidence.
The integrations were the star of the show. All of the countries not yet integrated are knocking on the door asking to be next!
VP HR Technology
Why it matters
At this level of scale, payroll integration isn’t a technical detail. It determines whether HR transformation succeeds or fails.
By moving to Epicenter’s Integration as a Service, the customer gained:
- Confidence that payroll data flows work consistently
- Lower operational risk as the organisation scales
- Increased ROI from Oracle HCM, faster
