As part of our holistic approach towards Oracle HCM Cloud implementations, we believe that a strong support function is as important as the implementation itself which is why we go beyond implementation to offer a fully managed application support service for your live system. We are committed to helping you to get the most out of Oracle HCM Cloud by providing a variety of post-implementation assistance.

Our support model can be moulded to your needs. We can own the overall management of your Oracle HCM Cloud system administration or supplement your in-house team on specific Level 1 or Level 2 support desk activities. Activities may include:

  • Fulfilling application support tickets
  • Access provisioning
  • Managing communication with Oracle Support
  • Environment management
  • Monitoring and supporting integrations
  • Executing enhancements and small change projects

In addition, Oracle upgrades HCM Cloud every quarter. With our support model, we ensure that you are at the forefront of changes by:

  • Performing impact analysis, testing and executing any changes enforced by an upgrade
  • Providing analysis and recommendations for the launch of optional new features
  • Performing regression testing for existing functionalities
  • Updating relevant documentation
  • Providing training where required